Frequently Asked Questions

Q: If I have trouble with my service after office hours, who should I contact?

A: Emergency customer maintenance is available 24 hours a day. Just call us toll-free at 1.800.804.8333.

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Q: Does Access One offer paperless billing?

A: Yes, we offer CD-ROM billing with sorting options and customization. Click here for more information.

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Q: Does Access One accept credit card payments?

A: We do not accept credit card payments; however, we do offer two financial account debit options. Click here for details.

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Q: Where does Access One offer local service?

A: Access One offers local service in 41 major markets. Click here for more information.

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Q: Does Access One offer geographic routing for toll-free numbers?

A: Yes, we offer geographic routing.

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Q: How do I know Access One is financially stable?

A: Access One has been in business since 1993. We're a privately held, growing company that has been successful every year since it was founded. As a privately held company, we do not publish our financial information; however, please visit the Testimonials section of the site for a list of notable customers and other detailed information.